Customer service
In the event of a dispute with one of our Suite-Home Residences or one of our First-Inn, Ibis, Ibis Styles or Ibis Budget hotels, please initially contact customer service via the email address serviceclients@voshotels.com. In the absence of a satisfactory response within 30 days, please contact the Tourism and Travel Mediator, whose contact details and procedures are available on their website: www.mtv.travel